FAQ – Frequently Asked Questions
FAQ — Hirondelle Bike Shop
Find answers to the most frequently asked questions about our premium urban bikes, electric bikes, shipping, warranties and services. At Hirondelle Bike Shop, we carefully select brands known for their design, reliability and craftsmanship to offer a refined and durable riding experience.
Orders & Payments
Which payment methods do you accept?
We accept major credit cards and several secure payment solutions depending on your delivery country. All transactions are securely processed through Shopify Payments.
Can I pay in installments?
Yes. We offer payment in 2, 3 or 4 installments through Alma, allowing you to finance your premium urban bike or electric bike more easily.
Is my order secure?
Yes. All transactions on our store are protected with SSL encryption and secure payment systems.
Can I modify or cancel my order?
If your order has not yet been shipped, please contact us as soon as possible so we can review the available options.
Shipping & Delivery
Which countries do you ship to?
We ship to most European countries. Available delivery options are automatically displayed during checkout.
What are the delivery times?
Delivery times vary depending on bike availability, brand and destination country. Some premium models require additional preparation before shipping.
Does the bike arrive assembled?
Yes. Our bikes arrive mostly pre-assembled to make setup as simple as possible. In most cases, only a few components such as pedals or handlebars need to be installed.
Which carriers do you use?
We work with specialized bike and oversized parcel carriers to ensure safe and reliable delivery.
How can I track my order?
Once your order has been shipped, you will receive an email with tracking information.
Assembly & Maintenance
Is the bike easy to assemble?
Yes. Our bikes require only minimal assembly before your first ride.
Should I charge the battery before the first ride?
Yes. We recommend fully charging the battery before using your electric bike for the first time.
Can I service my bike locally?
Yes. Most bike workshops can service our models. We also remain available if you need assistance.
Warranty & Support
What warranty do your bikes include?
All bikes include the legal warranty applicable in your country as well as the manufacturer warranties.
What does the warranty cover?
The warranty covers manufacturing defects and component issues under normal use conditions.
How does customer support work?
Our team assists you with diagnostics, spare parts and communication with manufacturers whenever necessary.
Electric Bikes
What range can I expect from an electric bike?
Range depends on the model, assistance level, terrain, rider weight and weather conditions. Most premium electric bikes offer comfortable range for daily urban commuting.
Can I ride an e-bike in the rain?
Yes. Electric components are designed to withstand normal riding conditions including rain. However, we recommend avoiding high-pressure cleaning.
What is the difference between a belt drive and a chain?
Belt drives are cleaner, quieter and require less maintenance than traditional chains. They are especially appreciated on premium urban bikes.
Brands & Products
Why choose premium European bike brands?
We carefully select brands known for their build quality, timeless design and long-term reliability.
Why choose Omnium?
Omnium is known for its fast, versatile cargo bikes designed for modern urban mobility. Their minimalist design and dynamic riding feel make them a favorite among demanding cyclists.
Why choose Schindelhauer?
Schindelhauer is renowned for combining minimalist aesthetics, belt-drive systems and premium engineering.
```
